No Quibble Guarantee
We are happy to exchange or refund any item of your order if you are not entirely satisfied. Please return the item for exchange or refund within 14 days of receipt.
How to Return or Exchange
Please return your purchase to us unworn and in the original condition you received it from us, with all the tags intact. If the item is for an exchange please do not include the gift box and we would suggest reusing the jiffy bag as wrapping.
Please enclose our standard returns form listing the items you are returning, the reason you are returning it, and what you would like in exchange or refund. Please include a copy of your receipt.
We would strongly recommend that all exchanges and returns are sent to us by Recorded Delivery as we cannot be held responsible for goods lost in transit.
Goods are returned to Dolly Rocker Kids at your own expense however we will send your exchange back out to you by Recorded Delivery at no extra charge.
You will receive your refund credit, cheque or exchange order (when in stock) within 7 working days of us receiving the goods. We endeavour to process this as quickly as possible.
Please note that we are unable to refund an item without a receipt and that the refund will only be given to the original payer.
Please address all returns to our address - Dolly Rocker Kids, 17 North Street, Great Dunmow, Essex, CM6 1AZ
Terms and Conditions on Returns
Returning any item from this catalogue within 14 days will be taken as notice of cancellation of your order (or relevant part of your order). Items are provided to you on approval and legal title to the goods will not pass to you until the 14 day post-delivery period has expired. On receipt of the returned goods Dolly Rocker Kids will give you a full refund of the amount you paid for the items (but not the postage) or an exchange credit as required. You must however, return the goods to Dolly Rocker Kids in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Your statutory rights on returns are considerably enhanced by all of this.
Delivery
UK (mainland)
For all orders received before 3.30pm we deliver the next working day by Royal Mail as standard (a signature is required). Please provide us with an address where someone will be in to sign for the delivery (e.g. Work address, neighbour or friend).
EUROPE
We endeavour to deliver within 7 days working days.
US & CANADA
We endeavour to deliver within 2-3 working days by Fedex.
Please note US & Canadian orders are sent by courier, and Europe and the rest of the world by Royal Mail.
REST OF THE WORLD
We endeavour to deliver within 7- 12 working days.
We aim to deliver from stock. If there is likely to be a delay we will always do our best to give you an accurate estimated delivery date for your order./
Customer Service
How to order:
Online
Simply choose a size, and click on the "Add to cart" button. You can carry on browsing our site and add other clothes to your order, until you are ready to pay. Our payment process is hosted on a secure server, so your credit card details are safe. We will send you notification of your order by email.
By Telephone
Please call us on + 44 (0)1371 878 363 between 9.00am and 5.00pm Monday to Friday.
By E-mail
Please email our team directly - info@dollyrockerkids.co.uk
By Post
Please post order to:
Dolly Rocker Kids,
17 North Street,
Great Dunmow,
Essex,
CM6 1AZ
Please include delivery and receipt address, if different, and payment.
Payment
We accept Visa, Visa Delta, Visa Electron, MasterCard, JCB, Switch, Maestro & Solo.
Please make cheques payable to Dolly Rocker Kids and write your name and address on reverse.
Gift Wrapping
We are delighted to send any item as a gift anywhere in the world. Each item is wrapped in white tissue paper and presented within a high quality branded gift box, with your message included at no extra charge. Simply let us know your message and we will hand write it onto a Dolly Rocker Kids gift card.
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